Temporary Platform Slowness

We've now resolved the incident. Thank you for your patience.

Following an extended period of active observation and overnight monitoring, we are officially marking this incident as Resolved.

While this incident is closed, our teams continue to monitor system health 24/7 to ensure consistent reliability.

If your specific system-to-system integration requires further fine-tuning, please contact support@verified.eu.

Thank you for your patience and partnership as we worked to harden the platform for continued growth.

Following the deployment of our latest optimization patch, we are pleased to report that API query operations have returned to normal performance levels.

Live monitoring over the last 6 hours confirms that the system is stable and responding within our target benchmarks. This successful patch included:

• Significant performance improvements to networking and microservices inter-communication.

• Enhanced token validation protocols to ensure secure, faster authentication handshakes.

When creating a new envelope, the status in the Archive may appear as "Draft" for 10–30 seconds before updating. This is a known UI sync issue that is being addressed separately.

Our Engineering teams will maintain Active monitoring throughout the rest of the day and evening. If no further latency issues are identified, we will mark this incident as resolved on March 20, 2026, at 10:00 CET.

Note for Integrations: If your automated integration or custom template is still experiencing connectivity issues, please reach out to support@verified.eu so our team can provide direct technical assistance.

A new optimization patch has been deployed to the production environment.

We are currently observing improvements in API response times and overall platform stability. Our team is monitoring these changes closely to analyze the impact of the deployment and is continuing to work towards further performance enhancements.

We will provide more updates as our work progresses. Thank you!

Following our recent infrastructure adjustments, our Engineering team has developed a new optimization patch specifically designed to improve API response times across our dashboard and integration layers.

This patch was briefly deployed during the night for initial validation, then it was rolled back, and is currently in an active testing phase within our staging environment. Our goal is to have this new patch deployed later today if all the tests are successful.

All endpoints remain live, and the core "sign and seal" functions are operational for the default signing flow.

If you are currently experiencing issues using Verified eSign via an automated integration or a custom template, please reach out to support@verified.eu with the following details to help us expedite a resolution:

• The exact HTTP Error Code occurring (e.g., 401, 403 ).
• A brief description of your integration flow.

The next update will be provided after the new optimization patch has been deployed, either later today or tomorrow morning.

Thank you!

Monitoring performed throughout the day confirms a significant improvement in the targeted database performance and resource utilization.

To build on this progress, our Engineering team is scheduled to deploy a new optimization patch within the upcoming hour.

• This patch specifically targets the remaining API response times to ensure they return to our peak performance benchmarks.

Following the deployment, we will remain in active observation for another 24 hours. Our team is monitoring system metrics in real-time to validate that the optimizations will provide a more responsive experience for all users & integrations under live traffic conditions.

Note for System-to-System Integrations

If you manage an automated or system-to-system integration with Verified eSign and continue to experience specific failures, we request that you raise a ticket with our Support team.

To expedite our investigation, please provide:

• A clear, step-by-step description of the integration flow.
• Specific error logs or timestamps where the failure occurs.

Our engineering team has made further progress last night in the investigation and delivered further improvements.

We are seeing improvements in the query response times, particularly after the enhancements to our connectivity services to the database layer.

At this stage, we are focusing more on monitoring the changes, focusing on:

• API response times
• Database performance and resource utilisation
• Overall system stability

Our team remains fully engaged until performance is consistently stable across all scenarios.

Following our latest deployment attempt, we have identified that the auth-service patch was unsuccessful due to specific configuration bottlenecks encountered during the rollout.

To resolve the configuration bottlenecks without risking service interruption, our engineering team is preparing a refined deployment for later this evening or early tomorrow during low-traffic hours.

All endpoints will remain live throughout the evening; we are scheduled to perform this adjustment when it is least likely to affect active users.

Our engineering team is moving forward with the deployment of a targeted patch aimed at further optimizing the remaining API operations in the upcoming hour. It is specifically designed to address the latency in auth & query response times that persisted following our initial infrastructure scaling.

While we expect this patch to significantly improve API response speeds, we are approaching the rollout with a rigorous monitoring phase:

• Because performance bottlenecks are most visible under specific live traffic patterns, we are not yet marking this as a total resolution. We must validate the fix against real-world business-hour loads.

• Our team will be monitoring system metrics in real-time post-deployment to determine if further adjustments are required to meet our strict performance benchmarks.

• Should any latency persist, we are prepared to continue our "all hands on deck" approach until every aspect of the query service is restored to peak efficiency.

We appreciate your patience as we finalize these technical enhancements.

Hi,

During the weekend, we have conducting deep-level diagnostics and refactoring service interactions to address ongoing performance issues.

eSigning Functionality: Remains fully operational. Users can continue to sign and seal documents. Query Functionality: API response times have a minor improvement based on the infrastructure changes done on Friday; however, they have not yet reached our expected performance benchmarks, and query-based integrations will be affected by our query API endpoints performance.

What to expect for Monday, March 16th:

• During the first half of the day, the service is expected to perform within the same parameters observed on Friday, March 13. You may still experience some slowness in query-related tasks.
• Next steps: We are currently analyzing the service interactions captured over the weekend to finalize a new optimization patch scheduled for Monday.

Our team is continuing to address the platform's performance issues. We are maintaining our focus on the infrastructure and service investigations.

While these remediation efforts are ongoing, we will be monitoring all system metrics closely and we will provide further updates as the situation evolves.

We are continuing our work to address the platform's current performance issues. At this stage, our team is focusing on three main areas:

• Improving Infrastructure: Increasing the resources available to our core services.
• Deep-Level Diagnostics: Enhancing monitoring to better analyze service interactions.
• Targeted Service Reviews: Individually investigating each service to address the exact cause of the issue.

We remain fully committed to restoring the platform to its expected performance levels and will share further information as these steps progress.

Following our monitoring of business-hour traffic, we have determined that while our previous patch provided some stability, it had limited success in fully restoring the expected query API operations performance.

We are currently seeing sub-par performance and latency on the following endpoints:

Company selection page: app.verified.eu/api/companies/

Archive & Search: app.verified.eu/api/query-new/

Our Engineering team is currently working on a new, targeted patch to optimize the affected query responses. "All hands on deck" remains the status of the remediation efforts.

Following the morning deployment, our team is currently focusing on real-time traffic analysis. Our engineering team remains fully dedicated to this incident, fine-tuning the query service and observing the impact of this morning’s optimizations.

Good morning,

Late yesterday evening, our Engineering team successfully deployed a new version of the query service to the production environment. This patch was specifically designed to optimize API query responses and improve overall system responsiveness.

Because the specific performance bottlenecks are most evident during high-volume periods, we are monitoring the system closely as business-hour traffic increases.

We are maintaining high-alert monitoring of all system metrics. We will provide a further update at the latest on 10:30 CET.

Our work on the ongoing performance incident is progressing. We have transitioned to active infrastructure and code-level remediation during the last few hours.

Throughout the day, we have scaled our infrastructure to provide additional resources aimed at adding more system stability.

Our engineering team is currently developing a patch specifically designed to optimize API query responses. This work is "all hands on deck," and we expect the patch to be ready for testing within the upcoming hours.

The system metrics will remain under continuous monitoring throughout the night to ensure the stability of the eSign system's responsiveness.

Investigation is ongoing and several potential optimizations are currently being evaluated and tested. We will provide further updates as soon as possible.

We are making progress in addressing the ongoing performance issues. Our team is currently implementing infrastructure optimizations and is in the process of testing these changes to validate their impact. We will provide further updates as we monitor the results.

We have identified that the recent maintenance measures had a limited impact on performance. Our team is actively working on additional improvements to restore full stability. Thank you for your continued patience!

While overall responsiveness for Verified eSign has improved during the day, you may still notice some slowness or longer loading times, particularly on the company selection screen.

Our engineering team is closely monitoring these metrics throughout the day to ensure essential services remain available.

To fully resolve what's causing the slow performance, we have scheduled additional remediation measures for today, after business hours. These updates are designed to restore the platform to its full speed without interrupting your current workday.

We have identified the cause of the degraded performance and have applied several configurations to improve the overall system responsiveness.

The system metrics are showing improved performance during the last 10 minutes, and our team will continue monitoring the service during the day.

The platform is currently responding slower than usual. Our team is investigating the issue and working to resolve it. We will share updates as soon as possible.