Investigating: Document Uploads

The issue has been successfully resolved. Our API services & AML forms are now fully operational. We'll continue monitoring closely the affected system component during the weekend.

We apologize for any disruption this may have caused

We have identified the root cause and are working on the resolution. As part of the fix we are reinitiating a series of processes. It may take approximately 30–60 minutes to confirm whether the issue has been fully resolved once these processes complete. We will provide further updates as soon as they are available.

Our team is actively investigating the issue with our document upload API in Verified eSign. This issue is also impacting KYC-related forms in both the AML 1.5 Portal and AML NextGen, which are relying on this eSign component.

We are treating this with the highest urgency, and our team is working to resolve it as quickly as possible.

We are currently investigating an issue with our document upload API that may be preventing new documents from being uploaded. Our engineering team is aware of the problem and is actively working to resolve it.