Third-Party Maintenance Notice: BankID Norway Authentication & Signing Disruptions/ Nov 15

We have received notice of scheduled infrastructure maintenance from BankID Norway. This maintenance will temporarily impact core BankID services, specifically authentication and document signing across Verified eSign and AML Portal ID Control forms.

Action Required: Please Forward Internally

Please forward this notice to your IT operations team, system administrators, and active business users who rely on Verified eSign. Sharing this in advance will help teams avoid signing delays and prevent unnecessary support requests during the maintenance window.

Maintenance Window & Impact Timeline

Date: Nov 15

Total Window: Nov 15, 00:00 – 07:00 CET (Estimated duration: 7 hours)

00:00 – 03:00 CET: Full Outage

BankID Authentication and Signing will be completely unavailable. Any attempts to authenticate or sign documents using BankID Norway in Verified eSign or AML Portal ID Control will fail.

03:00 – 07:00 CET: Intermittent Disruptions

Services will be partially restored, but users may experience intermittent failures, timeouts, or rejected signing attempts.

Recommendations

Plan and execute critical signature requests requiring Norwegian BankID outside the 00:00 – 07:00 CET window.

Alternative identification and signing methods not dependent on BankID Norway will remain operational.

Thank you!