Verified eSign MT service is experiencing a degradation of PDF generation time

The corresponding incident ticket has been marked as Resolved.

The issue affecting the speed of signed PDF generation has been successfully resolved, and service has returned to normal.

All pending PDF generation jobs are now processing and are expected to be completed within the next few hours.

The issue is still in progress, and our engineering team is currently undertaking additional work to improve the overall PDF generation performance.

This includes re-prioritizing some of the envelopes created earlier today. This means that if you created an envelope today, the signed PDF may become available for download later on.

We are working to optimize these settings to prevent this issue from occurring again.

Hi,

We are currently investigating an issue affecting the speed of signed PDF generation. Our Engineering team is actively working to resolve this as quickly as possible. We expect the issue to be resolved within the next 15-30 minutes.

We apologize for any inconvenience this may cause and appreciate your patience.

Thanks!