Single Sign-On Authentication Issue

We've now resolved the SSO Authentication incident.

The investigation into the Single Sign-On (SSO) authentication issue affecting Verified eSign MT, AML Portal 1.5, and AML NextGen is actively ongoing.

Our engineering team has implemented a hotfix attempt; however, we can confirm that this was not successful in resolving the issue.

We are continuing to work with the highest priority to diagnose the root cause and deploy a stable solution.

The issue has been identified and a hotfix is in testing.

We'll provide a new update in the next 30 minutes.

Hello,

We are currently experiencing a Single Sign-On (SSO) authentication issue that is affecting logins to Verified eSign MT, AML Portal 1.5, and AML NextGen.

Users attempting to log in via their custom slug URLs (your organization's specific login page) will encounter functionality issues preventing successful access.

What you need to know:

This issue specifically impacts the SSO authentication flow when using custom slug URLs.

We understand this prevents SSO access to our services and are treating it with the highest priority.

Our engineering team has been immediately engaged and is actively working to identify and resolve the root cause of this authentication failure.