Users cannot log in or authenticate in Verified eSign MT

Uptime Impact: 8 minutes and 44 seconds
Resolved
Resolved

We've now resolved the incident. Thank you for your patience.

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Verified Support
Recovering

We've fixed the core issue, and are monitoring that all the system parameters are working as intended.

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Verified Support
Investigating

Authentication is currently unavailable in Verified eSign MT. We are actively investigating this issue.

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Verified Support
Began at:

Affected components
  • Verified AML
    • AML Portal 1.5
      • Company Lookup
      • ID-control
      • PDF generation
      • Screening
      • Forms
    • AML NextGen
      • API
      • Forms
      • Data sources
      • PDF generation
  • Verified CLM eSign
    • Verified eSign
      • API
        • Authentication
        • Envelope actions
        • Query
      • Flows
        • Default flow
        • PDF generation
      • Integrations
        • Brønnøysundregistrene
        • Bisnode Services
        • BankID AML
        • NETS ID-Rights Services
        • KAR Register Services
      • Notifications
        • E-mail notifications
        • SMS notifications
        • Webhooks
      • Signing
        • BankID Norway
        • BankID Sweden
        • BankID Finland (FTN)
        • MitID Denmark
        • eID Easy (Estonia, Latvia, Lithuania)
        • Freja eID (International)
        • SMS
        • Email
        • Touch
      • Verified Secure Authentication
        • BankID Norway
        • BankID Sweden
        • BankID Finland (FTN)
        • MitID Denmark
        • Belgian eID
        • Estonian eID
        • Latvian eID
        • Lithuanian eID
        • Portuguese ID
        • Serbian ID
        • Freja eID (International)
        • SMS authentication
      • Web portal
        • Login
        • Archive
        • Envelope Builder
        • Access Management: Users & Companies
        • Checkout
        • Recipient portal