Slow PDF generation detected in Verified eSign

We've now resolved the incident. Thank you for your patience.

There should be no remaining processes to manage. We maintain the status as "recovering" and update during the day if there is anything new to inform about.

If you have any questions about your particular signed document, do not hesitate to contact support@verified.eu

We apologize for the late update.

We have scaled up capacity and taken other actions to achieve better performance. We need some time to analyze our logs to see if any further actions are needed. Monitoring is ongoing.

Next update will be tomorrow Wednesday, June 4th.

The issue has been identified within our job processing system. A partial update has been implemented to mitigate the impact. A complete resolution is anticipated today.

Further updates will be provided as they become available or at the latest by 20:00 CEST.

Currently, PDF processing is experiencing delays. It is important to note that no documents will be lost. A recent update has been deployed to address the issue. The effectiveness of the fix is under review, and further optimization efforts are underway. Full processing is expected to require some time to complete.

Next update 4pm CEST.

No news at this point. We're still working towards a resolution.

Next update 3pm CEST.

We've confirmed that there is a problem, we're working to resolve it.

Next update no later than 2pm CEST.

We're sorry, The team is investigating reports of PDFs being generated more slowly than usual.

We apologize for any inconvenience this may cause.

Next update no later than 1pm CEST.