BankID Norway signing issues with larger PDF documents

Resolved
Resolved

We've now resolved the incident. Thank you for your patience.

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Verified Support
Identified

We are currently investigating an issue affecting BankID Norway signing for documents larger than 7 MB. Affected users may encounter an error when attempting to complete the signing process.

We have identified the cause and are working on a fix. Once the issue is resolved, affected users will be able to retry signing using their existing invitation, without needing to create a new envelope.

We apologize for the inconvenience and will provide an update as soon as the fix is in place.

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Verified Support
Began at:

Affected components
  • Verified eSign and Document Management
    • Verified eSign
      • Signing
        • BankID Norway
      • Web portal
        • Checkout