Investigating historical Self-Declaration Forms loading issue in AML Portal 1.5

The corresponding incident has been marked as solved.

If you're still experiencing an issue with a completed historical self-declaration form not loading in the AML Portal, simply refresh your browser page.

Windows: Press Ctrl + F5 Mac: Press Cmd + R

We've performed a hotfix configuration to address the root cause of this incident. Our teams will perform a close monitoring of both AML 1.5 and Verified eSign systems.

We are continuing to work on the issue affecting the loading of historical self-declaration forms in the AML 1.5 portal & Checkout signing link error. Our engineering team is treating this with the highest urgency and is focused on deploying a hotfix to address it.

We anticipate having a fix ready for release within the next couple of hours. We'll provide another update as soon as the hotfix is live.

In the meantime, if you have an urgent need to access a historical self-declaration form or require a checkout link to be fixed, please contact Verified Support so we can assist you directly.

We have made progress on the issue affecting the loading of historical self-declaration forms in the AML 1.5 portal. Our engineering team is working on a hotfix with the plan to release it tomorrow, first half of the day, to ensure a proper quality control process.

During the investigation, we have identified that this incident has also affected some newly created envelopes, where recipients may be experiencing a 500 error when trying to open the invitation to sign.

If you have an urgent need to access a historical self-declaration form or require a checkout link to be fixed, please contact Verified Support so we can assist you directly.

Thank you for your patience and understanding.

Our Engineering team has made significant progress in investigating the issue affecting the loading of historical self-declaration forms in the AML 1.5 portal.

We've determined that your historical completed forms are secure and intact. The issue appears to be at the display level, preventing them from loading correctly.

We're continuing to work on a solution and will provide another update in the upcoming 1-2 hours.

We are currently investigating a potential issue with the loading of historical self-declaration forms in the AML 1.5 portal.

Our team is actively working to identify the cause and will provide an update as soon as we have more information.