Screening API performance degradation

We have marked this incident as resolved based on the system monitoring performed in the last 24 hours.

Hi,

We are continuing to monitor the platform following the mitigation actions implemented overnight. System performance metrics remained healthy and stable throughout the nighttime monitoring period. If the Screening API performance continues to operate within expected parameters during daytime traffic conditions, we expect to declare the incident resolved and close monitoring later today.

We have deployed a new patch to address the performance degradation affecting the Screening API.

After the first batch of tests, all the metrics are within the expected values.

We'll continue to monitor the system performance during the upcoming hours.

We are investigating reports that some customers are currently experiencing failures in the Screening module. Our Engineering team is actively working with the affected services to identify the cause and restore normal functionality as quickly as possible.

We will share another update as soon as more information is available.

The core issue was fixed 60 minutes ago, and the system metrics are in good health.

Our Engineering team will keep monitoring the API response times for the Screening module, as we might consider performing some additional fine-tuning outside of business hours.

Our technical teams are continuing their efforts to resolve the issue. We are keeping a close watch on the system's behavior and remain fully focused on restoring full stability. We will provide another update as soon as we have more information.

Our engineering team is continuing to work actively on restoring the service. Recovery efforts are underway and we are monitoring the progress closely. Thank you for your patience!

The search functionality is currently experiencing a temporary disruption and our engineering team is actively working on recovery actions to restore service availability. We will provide another update as soon as possible. We apologize for any inconvenience caused.

Hi,

We're investigating a performance degradation for our Screening API, which could lead to slow loading or timeouts. Our Engineering team is actively looking into it.

Thanks