Investigating Authentication Error (BankID SE)

Uptime Impact: 45 minutes and 35 seconds
Resolved
Resolved

The authentication issue has been resolved. All services are now operating normally. Users can now use the original link to access any VE-Secured envelopes with BankID SE. Thank you for your patience.

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Verified Support
Identified

We have identified the root cause of the authentication issues affecting the Verified eSign SaaS services, app.verified.eu. Our team is currently working on implementing a fix. We will provide further updates as we make progress.

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Verified Support
Investigating

We are currently investigating an issue affecting the Verified eSign SaaS services, app.verified.eu. Users may experience an "undefined session error" when attempting to authenticate on the authentication screen for envelopes created with BankID SE eID.

Our team is actively working to identify and resolve the root cause of this problem.

We will provide an update in 40 minutes. We apologize for any inconvenience this may cause.

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Verified Support
Began at:

Affected components
  • Verified CLM eSign
    • Verified eSign
      • API
        • Authentication
      • Verified Secure Authentication
        • BankID Sweden